CallWhatsAppEmail

Privacy Policy

Last Updated: May 15, 2024

PRORESUMESIN SERVICES PVT LTD ("we", "us", "our", "Proresumes", "Company") are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our websites (including proresumes.co.uk, proresumes.us, proresumes.in, proresumes.eu, ae.proresumes.net, sa.proresumes.net, qa.proresumes.net, ca.proresumes.net, au.proresumes.net, af.proresumes.net, and proresumes.net, collectively the “Platform” or "Site") and use our career services, which include Resume writing, cover letter writing, LinkedIn optimization, mock interviews, portfolio creation, and related career support (collectively, "Services").

By accessing or using our Site and Services, you acknowledge that you have read, understood, and agree to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Data Controller and Company Information

For the purposes of applicable data protection laws, including the Indian Digital Personal Data Protection Act, 2023 (DPDP Act) and other relevant international regulations like the General Data Protection Regulation (GDPR) where applicable, the data controller is:

Company Name: PRORESUMESIN SERVICES PVT LTD

Corporate Identity Number (CIN): U62099KL2024PTC087549

General Support Email: support@proresumes.net

If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us using the details above.

2. Information We Collect

We collect personal information that is necessary to provide you with our specialized career Services and to operate our Platform effectively. The information we collect includes:

2.1 Information You Provide Directly:

  • Contact and Identity Information: Your name, email address, phone number, billing address, and any other contact information you provide when you sign up, place an order, or communicate with us.
  • Professional and Career Information: To deliver our Services (such as Resume writing or LinkedIn optimization), you will provide details regarding your work history, education, skills, qualifications, career goals, job preferences, and related content (e.g., your existing Resume, references, or professional profile information).
  • Payment Information: When you make a payment, your payment details are processed securely by our third-party payment providers (e.g., PayPal, Razorpay). We do not store your full credit/debit card numbers on our servers. We may receive transaction confirmation details from these providers.
  • Communications: Records of your communications with us, including emails, chat messages, or call notes if you contact our support team.

2.2 Information Collected Automatically:

  • Technical Data: When you visit our Platform, we may automatically collect limited technical data such as your IP address, browser type and version, device information (e.g., operating system), time zone setting, and general location (country/city level). This helps us ensure the proper functioning of our Site and improve user experience.
  • Usage Data: We may use cookies and similar tracking technologies to understand how you interact with our Platform (e.g., pages visited, time spent on pages, links clicked). This helps us analyze trends, administer the site, and improve our Services. For more details, please refer to our Cookies section below (or a separate Cookies Policy if you have one).

2.3 Information from Third Parties (If Applicable):

  • We generally collect information directly from you. However, in some instances, we might receive information from trusted third parties (e.g., analytics providers) to supplement the data you provide, always in line with the purpose of delivering and improving our Services.

3. How We Use Your Information

We use your personal information for the following purposes, based on relevant legal grounds:

  • To Provide and Deliver Our Services (Performance of a Contract):
    • To create and customize your Resume, cover letter, LinkedIn profile, portfolio, or other career documents.
    • To schedule and conduct mock interviews.
    • To communicate with you about your order, revisions, and service delivery.
  • To Process Payments (Performance of a Contract; Legitimate Interest):
    • To manage and process payments for the Services you purchase.
  • To Communicate With You (Legitimate Interest; Consent where required):
    • To respond to your inquiries, requests, and provide customer support.
    • To send you important administrative information regarding our Services, such as updates to our Terms or this Privacy Policy.
    • To send you marketing communications about our new services, offers, or content if you have opted-in or where otherwise permitted by law. You can opt-out at any time.
  • To Improve Our Platform and Services (Legitimate Interest):
    • To analyze usage data to understand how our Platform is used and to improve its functionality, user experience, and service offerings.
    • For internal training and quality assurance purposes.
  • For Legal Compliance and Protection (Legal Obligation; Legitimate Interest):
    • To comply with applicable laws, regulations, legal processes, or governmental requests.
    • To protect our rights, privacy, safety, or property, and/or that of yours or others.
    • To enforce our Terms and Conditions.
  • To Personalize Your Experience (Consent where required; Legitimate Interest):
    • To tailor content or service recommendations based on your preferences or past interactions (e.g., via cookies).

4. Disclosure of Your Information

We do not sell your personal information. We may share your personal data in the following limited circumstances:

  • With Our Service Providers (Processors): We engage trusted third-party companies and individuals to perform functions on our behalf, such as payment processing (e.g., PayPal, Razorpay), website hosting, data analytics, IT support, email delivery, and customer service. These providers only have access to the personal information needed to perform their functions and are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
    • Comply with a legal obligation or a request from public authorities.
    • Protect and defend our rights or property.
    • Prevent or investigate possible wrongdoing in connection with the Services.
    • Protect the personal safety of users of the Services or the public.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Platform of any change in ownership or uses of your personal information.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Payment Processing

All payment transactions on our Platform are processed securely via reputable third-party payment gateways such as PayPal and Razorpay (or other providers as indicated at checkout). We do not directly collect, store, or process your full payment card details. When you make a payment, you are providing your payment information directly to the payment processor, and their privacy policy will apply to the information you provide. We encourage you to review their privacy policies.

6. Data Storage, Security, and Retention

Data Storage and Location: Your personal data is primarily processed and stored on secure servers, which may be located in India or other countries depending on our service providers. If we transfer your data outside your country of residence, we will take appropriate steps to ensure your information is protected in accordance with this Privacy Policy and applicable data protection laws.

Data Security: We implement a range of technical and organizational security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encryption, access controls, secure server environments, and regular security assessments. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and to provide you with our Services (e.g., for the 12-month revision period). To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, as well as applicable legal requirements. When we no longer need your personal data, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your jurisdiction and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

  • Right to Access: The right to request copies of your personal information we hold.
  • Right to Rectification: The right to request correction of inaccurate or incomplete personal information.
  • Right to Erasure (Right to be Forgotten): The right to request deletion of your personal information under certain conditions.
  • Right to Restrict Processing: The right to request the restriction of processing of your personal information under certain conditions.
  • Right to Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller, under certain conditions.
  • Right to Object: The right to object to the processing of your personal information under certain conditions (e.g., for direct marketing).
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing before the withdrawal.
  • Right to Lodge a Complaint: The right to lodge a complaint with a supervisory authority if you believe our processing of your personal information infringes applicable data protection laws.

To exercise any of these rights, please contact us at support@proresumes.net (or your designated privacy contact email). We will respond to your request in accordance with applicable data protection laws. We may need to request specific information from you to help us confirm your identity.

8. Cookies and Tracking Technologies

Our Platform uses cookies and similar tracking technologies (like web beacons and pixels) to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. Cookies are small text files stored on your device.

  • Types of Cookies We May Use:
    • Essential Cookies: Necessary for the Platform to function and cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
    • Performance and Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site.
    • Functionality Cookies: Enable the Platform to provide enhanced functionality and personalization.
    • Targeting/Advertising Cookies: May be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.

You can control and manage cookies in various ways. Please note that removing or blocking cookies can negatively impact your user experience and parts of our Platform may no longer be fully accessible. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary between browsers, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via these links:

a. Chrome: https://support.google.com/chrome/answer/95647

b. Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

c. Opera: https://www.opera.com/help/tutorials/security/cookies/

d. Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

e. Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

f. Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

For more detailed information, consider creating a separate Cookie Policy page and linking to it here.

9. International Data Transfers

As an Indian-based company offering services globally, your personal information may be processed in India and potentially transferred to, and processed in, countries outside of your country of residence, including countries that may not have data protection laws equivalent to those in your jurisdiction.

When we transfer your personal information internationally, we will take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws. This may include using Standard Contractual Clauses (SCCs) approved by relevant authorities for data transfers from regions like the UK or EU, or relying on other valid data transfer mechanisms.

10. Children's Privacy

Our Platform and Services are not directed to individuals under the age of 18 (or the relevant age of majority in their jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without verification of parental consent, we will take steps to delete that information. If you believe that we might have any information from or about a child, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, service offerings, or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification, where feasible and required by law. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data protection practices, or if you wish to exercise your privacy rights, please contact us at:

PRORESUMESIN SERVICES PVT LTD

Email: support@proresumes.net

Operational Address: 1st Floor, Post Office, Farook College Rd, Ramanattukara, Kozhikode, Kerala , India 673633

For Residents of the European Union (EU), European Economic Area (EEA), and United Kingdom (UK)

If you are a resident of the EU, EEA, or UK, you have certain data protection rights under the General DataProtection Regulation (GDPR) or the UK GDPR, respectively. Proresumes is committed to facilitating these rights.

  • Legal Basis for Processing: We process your personal data on the following legal bases:
    • Consent: Where you have given explicit consent for processing for one or more specific purposes (e.g., for marketing communications, certain cookies).
    • Performance of a Contract: Where processing is necessary for the performance of a contract to which you are a party (e.g., to provide you with our Resume writing services) or to take steps at your request before entering into a contract.
    • Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
    • Legitimate Interests: Where processing is necessary for the purposes of our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data. Our legitimate interests include providing and improving our Services, ensuring the security of our Platform, and for administrative purposes.
  • Your Rights under GDPR / UK GDPR: In addition to the rights listed in Section 7, your rights include:
    • The right to lodge a complaint with a supervisory authority in your member state.
  • Data Transfers: If your data is transferred outside the EEA or UK to a country not deemed to provide an adequate level of data protection (like India, in some views), we rely on Standard Contractual Clauses (SCCs) as approved by the European Commission or the UK Information Commissioner's Office (ICO), or other appropriate safeguards to ensure your data is protected.
Order CV Now